Ecclesiastical Urges Caution As Cold Snap Leads To Spike In Burst Pipes

Specialist insurer Ecclesiastical is urging customers to take steps to prevent burst pipes following a spike in claims over the last month.

The recent cold snap has resulted in almost 300 claims for escape of water incidents, causing millions of pounds of damage.

Since the first cold snap in December the Ecclesiastical’s claims team has been working with specialist Disaster Recovery firms to start clean up and drying operations for affected customers, as well as appointing Loss Adjusters to provide onsite help to get customers and businesses back on their feet.

Water leaks and burst pipes can cause large amounts of damage to properties, especially if they go unnoticed for long periods of time.

Just a small crack in a pipe can release gallons of water, damaging masonry and plaster, carpets and other contents.

Ecclesiastical is advising customers to keep their heating on when temperatures drop below zero as part of its risk guidance on preventing frozen pipes.

  • Keep your heating on throughout the winter months – leaving it on low, such as 15°C, will prevent freezing pipes
  • Ensure water pipes and cold water tanks are properly lagged and protected – particularly those in an attic or other vulnerable spaces
  • If the property is empty for a period of time then turn the water off at the stopcock and run the taps until they run dry, remembering to turn them off afterwards

If the worst should happen, the Gloucester-based insurer’s claims handling team is available to support customers 24/7 and can be contacted 0345 603 8381.

Jeremy Trott, claims director at Ecclesiastical Insurance, said:

We know that fuel costs are high at the moment, but we’d urge customers not to turn their heating off altogether during this colder weather as it can lead to much more expensive damages than an energy bill.

Since early December there has been widespread and severe cold weather which has affected a number of our customers, leading to a high volume of claims.

Our support teams have been on hand throughout to help customers with their claims and we will be there when we are needed.

Leave a Reply

Your email address will not be published. Required fields are marked *